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Interface CallQueueInfoRequest

Hierarchy

  • CallQueueInfoRequest

Index

Properties

Properties

Optional abandonedThresholdSeconds

abandonedThresholdSeconds: number

Optional includeAbandonedCalls

includeAbandonedCalls: boolean

Optional slaGoal

slaGoal: number

Target percentage of calls that must be answered by agents within the service level time threshold

Optional slaThresholdSeconds

slaThresholdSeconds: number

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