If 'True' abandoned calls (hanged up prior to being served) are included into service level calculation
Target percentage of calls that must be answered by agents within the service level time threshold
Period of time in seconds that is considered to be an acceptable service level
Generated using TypeDoc
Period of time in seconds specifying abandoned calls duration - calls that are shorter will not be included into the calculation of service level.; zero value means that abandoned calls of any duration will be included into calculation